Tips before, during and after

Before a breakdown

• Change or clean your filter on the schedule your system's manual recommends.
• Keep the outdoor unit clear of leaves, grass and debris.
• Save the name of a trusted company before you need one.
• Register new equipment with the manufacturer to activate any warranty.

During the visit

• Stay nearby and ask the technician to show you the problem.
• Take photos of the equipment labels and the failed part.
• Ask for the price before every new step.
• Ask if there is a cheaper repair option that is still safe.

After the visit

• Keep the invoice with your equipment papers.
• Watch the system for a few days and call right away if the problem returns.
• Mark the labor warranty end date on your calendar.
• Leave an honest review to help neighbors.