Glossary

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Capacitor
A part that helps motors in the system start and run.
Compressor
The pump in the outdoor unit that moves refrigerant; often the most expensive part.
Contactor
An electrical switch that turns the outdoor unit on and off.
Refrigerant
The fluid that carries heat in an air conditioner or heat pump.
SEER2
A rating of air conditioner and heat pump cooling efficiency; higher numbers use less energy.
AFUE
A rating of furnace efficiency, shown as a percentage.
Flat-rate pricing
A set price per repair from a price book, regardless of time spent.
Service call fee
A charge for sending a technician to your home.
EPA Section 608
The federal certification required to handle refrigerants.
Heat pump
A system that both heats and cools by moving heat.
Load calculation
A measurement of how much heating and cooling a home needs, used to size new equipment.