Frequently asked questions
Do I have to pay the diagnostic fee if I do not hire them?
Usually yes. Ask the amount before the visit and whether it is credited if you hire them.
What is a binding estimate?
It is a written price the company agrees to honor for the listed work. Ask for the estimate to state whether it is fixed.
Why is refrigerant so expensive?
Some older refrigerants are being phased out under federal rules, which raises their price. It is charged by the pound.
Is it normal to need refrigerant every year?
No. A properly working system does not use up refrigerant. Needing more usually means a leak.
Can I refuse a repair after the diagnosis?
Yes. You can pay the agreed diagnostic fee and get other quotes.
How do I know if my equipment is under warranty?
Check your papers or the manufacturer's website using the serial number. Some warranties needed registration at installation.
Should I repair or replace an old system?
Get both prices in writing and consider the system's age, condition and efficiency. Take time if you safely can.
Are maintenance plans worth it?
It depends on what is included and the price. Read the terms, especially automatic renewal.
What should I do if I smell gas?
Leave the home right away and call your gas utility or 911 from outside.
Can I ask for the old parts?
Yes. Ask before the work starts so they are saved for you.
What if the same problem comes back?
Call the company and ask them to honor their labor warranty. Have your invoice ready.
Do I need a permit for a new system?
Many areas require one for equipment replacement. Ask the contractor and check with your local building department.